Customer Satisfaction Survey Template

Gather crucial customer insights to help you improve customer satisfaction and sales.

Simplify your workflows

Implementing a satisfaction survey is a great way to get a pulse on the wants, needs, likes, and loves of your customers. But what questions do you ask? How do you collect this important customer data? What's the best way to format your survey? We've done the hard work for you and created this customer satisfaction survey template to gather the data you need in a simple, efficient, and inexpensive way. Start making smart business decisions that help you retain more customers and increase revenue by collecting customer feedback now.

Adapt to your customer

How often are your customers on their phone? With Formstack's 100% mobile-friendly forms and surveys, your customers can provide feedback from a device that fits their lifestyle. Your forms and surveys will look great from a phone, tablet, or computer. You can launch this survey in minutes, plus edit any of our 200+ templates to streamline even more of your business processes and customer feedback.

Gather data efficiently

This customer satisfaction survey is simple to deploy in a variety of ways. Depending on your business, you might want to capture customer feedback from a tablet right after their in-store transaction. Sending out an email with a survey link might suit your business better. However you need to reach your customers, Formstack makes it easy to gather your data efficiently. Ensure a seamless customer experience by using your own branding and a customized follow-up message.

Increase survey conversions

Getting survey responses is often a barrier to business owners and marketers. Formstack's Conversion Kit is a suite of powerful tools that improves survey conversions and provides data to help you pinpoint problem areas in your strategy. Capture real-time data with Partial Submissions, A/B test various customer satisfaction surveys, and more. With these tools, you can gather the data you need to make crucial business decisions.

Visualize your data

View important metrics and create stunning visuals with your data using Formstack's analytics tools. Powerful reporting tools let you share presentation-ready data with managers and other team members through clean visuals. It's also easy to automate data collection and export it using one of Formstack's many integrations. Easily share data across Formstack and your most-used business products, like your CRM, CMS, or payment processor.

Formstack saves us tons of time on data entry and analysis and makes it simple for us to see, use, and share data across departments.
Lindsay Anderson
Project Manager at National Geographic Society

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